Category: Support

A quick guide when providing technical support

Whether your product is an open-source script, a Web application or a downloadable product, you will need to provide some form of technical support. This article explores the subject based on my long personal experience of of providing technical support, paid and free. Giving technical support at work and in user community has been my life for a number of years now, not because I love doing it but because i have no other choice, toink! Or I just love to help! 🙂